Q & A

(a)All goods are guaranteed in prime condition ex-factory. ( inspect by 3 party :shipping handle company, by custom warehouse, by our factory)

(b)As all our goods are sold on FOB bases, we are only responsible for their condition in( during) the whole transportation course from our warehouse to on board ship(or air-plane). Further that that will be at Buyers risks as noted in our quotations.

(c)Before a batch of goods to be put on board ship(or air-plane). The number and conditions of the boxed are counted and inspected respectively by warehouse working. Truckers. Container packers. Custom house staffs. Less quantity or any box damaged will cause rejection of the whole cargo. This means all goods are OK when put on board.

(d)When goods reach destination port with boxes damaged or less in quantity. The shipping company will be responsible for this and will make compensation to the importer if applicable. The importer can make claims to the shipping company for this lost. (Sometimes custom inspection will take away your product to inspection at buyer risk.)

(e)In case of (d). the compensation may be not enough to cover the lost. Its advisable for the importer to let his good insured. (pre buy insurance from shipping company)

(All merchandise leaving our warehouse is inspected and in good condition. If packages delivered are damaged, opened, or re-taped by your custom or damaged by bad weather during sea shipping are at buyer risks. all rule apply FOB Taiwan Taichung international trade. 

note: its rarely happen, one possible that when the item arrive customer seaport some may damage during the loading. we will suggest customer buy some basic shipping insurence at buyer expensive. please inform us before shipping.

you must provide:

1. full consignee name/address must include phone number , address , country name, sea port name ( if you want to appoint). and confirm all the information is correct.

tip: some customers give us their wrong address and our shipping company have trouble to find them.

2. your shipping company contact info in Taiwan ( if you appoint your shipping company) you have to provide it in the same time of confirming the order. we need it to get the PO book the container. 

tip: some customers change it after the shipping, the container is on the sea there is no way to change it!

tip: some customer book two shipping company at same time for a order which cause a big chaos. and they could reject the shipping at buyer risk.

Sea shipping from Taiwan to your location is depend on shipping company schdule. 

here is for reference:

EUP: country 1 month

Canda/USA: 3week - 1 month

Aisa: 1week -2week

there are sever reason to order the whole container: first, the shipping fee is much lower, so the cost of purchasing bubble tea material is lower. second its safer buying the whole container bubble tea materials, if you order less than a container, you have to combine your order with other company. sometime they may broken your items or the custom client in your location may move or steal your items(some country ),these problems may happen. a full container of order its mean you need order more to use full container. 2/3 full container required

http://www.myboba.com/pallet.jpg 

Yes, you can appoint a shipping company, please contact your shipping company in your area and ask their representative in Taiwan contact us.

tip: many shipping company only deal with shipping forwarder not from customer directly. so its important that your shipping company have their agent in Taiwan contact us directly.

IMPORTANT: after you confirm your order please also send your shipping company info right away. (after we book the shipping cargo or cargo is load on ship , the shipping company cant be changed.) 

We dont have this service at this moment ( but if you need this kind of service for some reason we can help too). You better pay the freight yourself to avoid over-charging. When an exporter quote a C&F(Cost and Freight) price, he will surely add an extra amount on it for safety sake. The shipping rate at quoting date may not be the same as the shipping date.

however , we suggest you can find your own shipping company, their angent in Taiwan will contact us 

the shipping company have the rate, we can only barely tell the price in CFS or container price. the shipping fee decide by your order size, and location you want to ship, the shipping company will collect it. the final correct balance will be on shipping company invoice.

tips: some the shipping company must know how much item you order(how many CBMS) before they can give you the price. check FAQ appoint your shipping company.

tips: the shipping fee from Taiwan to Paris is about 3x USD per CBM ( a CBM can load about 40-50case 900 kg of tapioca )

tips: your custom broker have the rate. the rate is always change every month.we don't pre-collect shipping fee, the shipping company will according their rate collect 
from you.

Shipping: Our goods are sold at FOB(Free On Board) base. Our responsibility is to let your ordered goods be loaded safely on a ship, no matter your order is of container size or not. After that, the goods will be at buyers risks. However, the shipping company will take responsibility to deliver the goods to your appointed destination port. In case of accidents, like shipwrecks, the shipping company has a compensation policy.
The shipping documents, including the B/L originals, prepared by us, will be sent to you by courier or Email. You'll receive them before the goods reaching your appointed port.
Receiving: Upon receiving the shipping documents, you then hand them to your custom broker. He(or she) will do all the importation works for you and let the goods be delivered to your door. You have to pay him(her) charges including duties(if applicable), inland trucking, his(her) fees, etc.

A buyer much keep the B/L originals securely. Without these, the shipping company will probably refuse to release the goods. However, Release by Telex can be arrange. In such case, a copy of faxed or e-mailed B/L can work as the originals.